The person who owns the words owns the situation. Today’s business world requires a person who can make quick and effective decisions, build clear perspectives, analyze, and think progressively. It is simply impossible not to know business etiquette, not to be able to negotiate correctly and at the same time hope for success in our time.
Effective business communication and negotiation skills are actively developing areas these days. Entrepreneurs, managers, and those who have already earned authority want to improve, discover new facets of their personality, and find hidden keys to successful interaction in society. Because these skills will be useful not only at work but also in everyday life.
To be successful, a modern business representative should adhere to the ethics of business communication. Namely, you need to know the measure in words, speak clearly and strictly to the point, be polite, friendly, and honest. The culture of business communication also requires a presentable appearance, attentive listening, tact, and the knowledge of the cultural differences between nations.
In the conditions of increasing competition, people who succeed are those who know how to establish business contacts, work on their image, are flexible in their decisions and methods of communication, understand human psychology, and keep to their word. The communication style changes from dictation to creativity and trust. The boss needs to master the art of winning over and leading, other employees need to clearly define their position and defend it. This cannot be done without the knowledge of the basics of effective communication.
Attracting and retaining clients is also the result of business negotiations. It depends on the first meeting or call whether the client will apply for your services at all, does it once or repeatedly, and whether they will tell their friends about your company. Maintaining client loyalty is, first of all, about communication skills, and only then about financial and other preferences.
Business communication aims to organize a work process or improve its quality. It is how negotiations differ from other types of communication. The second difference is the formality of business contacts. Communicating in a formal environment means adhering to established norms for it.
To master the art of business negotiations, one needs to acquire the skills of business etiquette, learn the correct behavior during meetings and discussions. One also needs to be able to create the necessary mood, as well as know the methods and techniques that can be used to achieve the desired result.
For example, here are some rules of business negotiations:
- Prepare for communication in advance, thinking over and writing out the questions you are interested in, possible ways of developing the relations, with clearly formulating your position and arguments;
- As with any conversation, maintain eye contact, be relaxed, watch your nonverbal language;
- Speak without excessive details and ambiguity, so that the other party understands you correctly;
- Learn to listen, try to follow a democratic style of communication, and do not put pressure on the person;
- Do not pass judgments, control your emotions;
- Be flexible by changing negotiating roles as the situation calls for it;
- After the negotiations, analyze the effectiveness of your behavior, and take note of what needs to be adjusted next time.
By studying the specifics of business negotiations, you will be able to master the techniques of business communication, for example:
- Creating the proper psychological attitude depending on the situation: calmly asking, confidently convincing, reacting correctly if pressure is exerted on you, and so on;
- Correctly using such non-verbal methods of business negotiations as facial expressions, gestures, and your body language;
- Using your voice, choosing the desired intonation, timbre, pauses, speed and volume of speech;
- Being able to read people, recognize their intentions and mood, including by their non-verbal behavior;
- Being able to make contact and complete it correctly;
- Applying methods of active listening such as questioning, clarification, retelling, empathy, and more.
Teaching negotiation skills and effective communication is at the same time teaching acting and psychological endurance. By studying the specifics of business negotiations, you will not only gain valuable knowledge but also master many skills and techniques of business communication.
The Negotiation Skills Courses at Cosmitto teach exactly this – how to control your speech and behavior during negotiations and correspondence. They include advanced theoretical information, business negotiation practice, and immersion in the process. Learn the skills you need with Cosmitto.