Customer-first strategies are a way for companies to help their customers. Companies do this for the interest of their customers so that they have a positive customer experience. Besides customer experience, customer-first also helps customers with their business, by learning how to properly use the products they are purchasing.
In this article, we will help you know more about the Customer FIRST Program offered by Schneider Electric and what type of services it offers to Modicon PLCs.
When you invest in Schneider ElectricTM solution, you are not only investing in a piece of technology or hardware. When you invest in Schneider ElectricTM solution and purchase from our product line, you are also investing in yourself. How? Because you are focused about accomplishing and keeping up a certain level of high performance at your plant, factory, or business, and developing your system in compliance with your business requirements.
Like with any successful business, your achievements rely on having the best resources and technology within your company and at your disposal. If that is the sort of resource you’re looking for, then Schneider Electric is the best partner to have. A company that is an industry leader and a professional expert to help you and your company obtain the best successful results. Besides, a strong and trustworthy control and security system, you want to have access to resources that are both visionaries and technical professionals to reduce dangers, maximize outputs and obtain value realization.
Schneider Electric is always willing to help its customers by helping them be more flexible, more dynamic, more functional, and even more competitive when it comes to all the services you provide. Our Customer FIRST program expresses this commitment in the most ideal, perfect way. The company has a wide-ranging portfolio of excellent primary services that will not only help you secure the value of your investment in Schneider Electric products and solutions but expand on it. We do this by teaching you how to use these products firsthand, and how to obtain maximum results from them. We also offer customer support when needed, technical support, and inspection. This article will go into more detail about our Customer First program and what are some of the key features you will be receiving through our program with ShcneiderElectricTM.
Why Customer FIRST?
Throughout time, in business, many companies have exerted most of their efforts into customer experience, customer satisfaction, and customer reviews. The point of which is to have the customer have the utmost pleasurable customer experience possible.
A positive customer experience will reflect positively back at the business. There are many ways to ensure that your customers have a positive experience with your sales and business. One such strategy is putting the customer first.
This program tries to strengthen the relationship between your business and Schneider Electric, offering you a variety of services found to keep and optimize the effectiveness of your control and security system during its life cycle. In addition, Customer FIRST offers access to resources to help you solve any technical problem which you adjust and improve your system.
Here are some of the services that this support system found to help you:
- Secure your important investments through functionally maintaining hardware and software systems.
- Minimize the overall cost of ownership by creative discounts and smart funding choices.
- Developing operational function through benefiting from Schneider Electric resources to bring more value and maximize system uses.
- Widening asset function by minimizing downtime and widening function levels.
This program offers you the best services and choices to know what fits your business best. We are your best partner in case you are planning for a new installation, willing for a fundamental upgrade, or doing anything else. On top of that, we will aim to be with you every step of the way, by allowing you to benefit from our resources, our expertise, and our know how. By doing so, we will also aim to help you grow your business by decreasing costs as much as possible, and offering you industry leading machines and hardware for you to run your business.
Customer FIRST for Modicon PLC:
Technical Phone Support
- Telephone access to professional technical support.
Support Portal Access
- Access a wide database of technical user documentation, problem solution and software updates proactive communications.
Software Entitlements
- Access to releases and fixes for covered software related to your application during your enrollment period. Maintenance releases offer corrections to software faults within a software revision level.
On-site Annual Systems Health Check
- Contains physical inspection of equipment, review of software maintenance releases and fixes, technical and/or product alerts, advisories as well as offering status on open cases.
On-site Tutoring
- Visit by the Schneider Electric Service Engineer that will offer hands-on guidance for automation products and solutions.
You can learn more about this topic by visiting the MRO Electric website.
